Working with us as your support coordinator 

Once you have connected with us we should meet to talk about the services that will be delivered.

Support coordination can be delivered through in-person meetings, over the phone or video-based it depends on how you would like to communicate.  

We as your support coordinator will set up a service agreement that will include: 

• what services will be available and provided by us
• the roles and responsibilities of you and us
• how to resolve any problems
• what happens if you or we want to change or cancel your support coordination services?

Your NDIS plan is yours and you choose who you want to share your plan with. including if you would like to share your plan with anyone other than your providers, for example with a doctor or family member.

You or your nominee have the option to share parts of your plan with providers who have an active service booking with you.

You can provide consent through the Myplace portal or by visiting an NDIA or partner office [LAC] and signing a Consent for NDIS information.

If you agree to share your plan with providers, they will be able to see basic plan details including your name, NDIS number, date of birth and your goals.

It’s important to remember that it is your decision to allow providers to access parts of your plan.

You may choose to share your information with some providers and not others.

If you have a Plan Manager, you will be able to agree for them to see your NDIS budget in addition to the basic plan details. If you work with us as your Support Coordinators you will also be able to agree for us to see additional details in the ‘About Me’ and ‘My Supports’ sections of your plan as well as your NDIS budget and the basic plan details.

Providers you do not have a service booking with will not be able to see your plan.

We will discuss what information support providers will need to best support you.